Questions clinic owners actually ask.

Most single-location clinics are live within 5 to 10 working days. The bulk of that is not technical — it is us learning your treatments, your prices, your opening hours and the questions your team gets asked most. The technical connection itself is usually an afternoon.

A phone number we can route, your opening hours, a treatment and price list, and roughly an hour of someone senior’s time to answer questions about how you like things handled. That is it. You do not need to change your practice software or migrate any data.

No. Your existing number stays exactly as it is. We add a forwarding rule so that calls you do not pick up — after a set number of rings, or outside opening hours — reach Alotime instead of voicemail. Calls your team answers never touch our system.

Yes, and we usually recommend it. The 30-day Pilot exists exactly for this: you pick one revenue problem, we set that up alone, and you see real numbers before deciding anything else. Clinics that try to switch on all five at once tend to adopt none of them properly.

We review every single conversation with you. Not a sample — all of them. That is when the system learns your tone, the phrasing you would never use, and the situations you always want a human on. After that the reviews move to weekly, then monthly.

If they ask, it says so plainly — we do not let it pretend to be a person. In practice most callers simply experience a clinic that picked up the phone at 21:00. We think honesty here protects the clinic far more than the alternative does.

It does not give clinical advice and it does not make decisions — it gathers information, reminds, and routes. When a situation is unclear, sensitive, or outside what it was taught, it stops and hands the conversation to your team rather than guessing. Every hand-off is logged so you can see why it happened.

It recognises urgency and escalates immediately according to rules you set — usually a direct transfer or an instant alert to a named person. It never attempts to triage a clinical emergency itself. You define what counts as urgent during setup.

Turkish and English are configured as standard, and it switches based on how the patient speaks. Additional languages are available as a setup add-on. Accent and dental terminology accuracy is tested with your own recordings before go-live, not assumed.

Only the prices you give it, and only in the way you tell it to. Many clinics prefer it to give a range and book a consultation rather than quote a figure for treatment that needs an examination first. That is a setting, not a limitation.

Alotime sits on top of what you already use rather than replacing it. Calendar integration is supported for the common systems; for others we either use a supported bridge or write appointments into a shared calendar your team already watches. We will tell you honestly during the analysis which of these applies to you.

The system still works — it just writes to a shared calendar and notifies your team instead of writing directly into the practice software. Most of the value (answering, qualifying, booking, following up) does not depend on a deep integration. A custom integration is available as a project if you want one.

Yes, alongside SMS. Which channel is used for reminders, reactivation and review requests is your choice, and it can differ per message type. WhatsApp messaging follows the platform’s own template and consent rules, which we set up with you.

No. There is nothing to install at the clinic. Everything runs in the cloud and your team uses a normal browser for the dashboard.

Monthly plans can be cancelled with 30 days’ notice. Annual plans give you 12 months for the price of 10 and hold your price for the year, but they are a choice, not a requirement. We would rather you stayed because it works.

Usage means AI voice minutes and the SMS or WhatsApp messages sent on your behalf. Each plan includes an allowance sized to your clinic during setup. Nothing switches off mid-month: you are notified at 80%, and any overage is billed as a top-up bundle at your contracted rate.

Because the setup is real work, not a switch. It covers configuring your treatments and prices, connecting the phone and calendar, testing with your own recordings, training your team, and reviewing every conversation in the first two weeks. Clinics that skip this step get a generic bot, which is exactly what we are not selling.

Additional locations are charged at 70% of the plan fee. Five or more locations are quoted individually, because at that size routing, permissions and reporting genuinely differ rather than just multiplying.

Then we should not have sold it to you. Our own rule is that expected cautious gross contribution has to be at least three times the subscription before we recommend a plan — if your numbers do not clear that, we will say so and suggest a smaller package or none at all.

You do. Patient and appointment data belongs to your clinic, and we export it to you on request at any time, including if you leave. We do not sell it, and we do not use your patients’ conversations to train models for other companies.

Recording and transcription are configurable, and what you enable depends on the consent rules that apply to you. We set this up with you rather than defaulting to recording everything. Transcripts are what make the weekly review possible, so most clinics keep them on with the appropriate notice to callers.

Data is encrypted in transit and at rest, access is restricted by role, and every action in the dashboard is attributable to a user. Our detailed approach, including what we do and do not store, is written out on the Security & Data page rather than summarised in a sentence here.

Yes. On request we export your data to you and then delete it from our systems within an agreed window. Leaving should be a decision, not a hostage situation.

Access is role-based: owners, managers and front-desk staff see different things, and you decide who is which. Every login and every change is logged.

No, and we would push back if that were the plan. It takes the hours nobody is at the desk and the repetitive follow-up that always slips, so your receptionist can spend more time with the patient standing in front of them. Clinics that use it to cut staff usually end up with a worse patient experience, not a cheaper one.

By rules you set: certain topics, certain phrasing, any sign of distress, or simply the patient asking. During opening hours that can be a live transfer; outside them it becomes a prioritised item in the dashboard with the full context attached, so nobody has to ask the patient to repeat themselves.

After setup, most clinics spend a few minutes a day in the dashboard clearing the items that were routed to a human. The point is that this replaces work they were already doing badly under time pressure, not that it adds a new task.

That is common and usually reasonable — most people have been burned by a bad chatbot. It helps that the first two weeks are spent reviewing real conversations together, because the team stops imagining what it might say and starts seeing what it actually said.

We record a baseline before go-live — how many calls are missed, how long replies take, how many patients have gone quiet. After that the dashboard shows appointments the system created, hand-offs to your team, and response times against that starting point. A number with no baseline is marketing, not measurement.

Missed-call capture shows up almost immediately, because the calls were already happening. Reactivation and reviews take longer — typically a month or two — because they depend on patients responding on their own timeline. Anyone promising a fixed figure in week one is guessing.

We are an early-stage company and we would rather say that plainly than dress up numbers we cannot attribute. The example figures on this site are labelled as illustrative for exactly that reason. If proof matters to you before committing — and it should — the paid pilot is designed to produce yours.

You turn it off. Calls go back to ringing the way they did before, your data is exported to you, and there is no unwinding project. We designed it to sit alongside your setup precisely so that leaving is not an ordeal.